News•Viewtracker - Analytics for Confluence
Viewtracker Templates and Label-Based Filtering
How to use Space Analytics Report Templates and filtering by labels with Viewtracker.
Aug 12, 2024We are excited to announce that the time spent feature for Viewtracker – Analytics for Confluence Data Center is now officially available to all users. After a successful beta phase, where select users tested and provided invaluable feedback, we are ready to roll out this feature to enable you to gain deeper insights into your content engagement.
Background: Beta Testing Phase
Two months ago, we introduced the time spent feature on a request basis for Confluence 9 users. This beta phase allowed participants to measure the average time spent on Confluence content, offering deeper insights into user engagement. The feedback received during this period has been instrumental in refining the feature to meet your needs effectively.
Key Benefits of Time Spent
| Key Benefits | Description |
|---|---|
| Content Optimization | Content creators can assess which pages hold users’ attention and adjust strategies accordingly. |
| Compliance & Training Verification | Compliance teams can ensure employees spend sufficient time reviewing mandatory materials. |
| User Behavior Insights | Data teams can analyze visitor trends and improve internal knowledge sharing. |
| Customizable Settings | Administrators have full control over tracking parameters to align with company policies. |
How to Enable the Time Spent Feature
To activate the time spent feature, follow these simple steps to ensure you can effectively measure content engagement within Confluence. This feature will provide valuable insights into how users interact with your content, helping you optimize and improve your content in Confluence.
- Access Tracking Settings: Ensure you have administration permissions for Confluence.
- Enable Time Tracking: Navigate to the Analytics Cockpit and select the “Tracking” option.
- Configure Settings:
- Minimum Length of Stay: Define how long a visitor must stay before their session is included in reports (default: 5 seconds).
- Inactivity Time-Out: Set the duration after which tracking stops if no activity is detected (default: 5 minutes).
For detailed instructions, refer to our Documentation.
Use Case: Improving Content Engagement and Compliance
Scenario
Verifying Engagement with Mandatory Training Materials.
- IT Administrator enables the time spent feature and configures settings to align with company policies.
- Content Creator reviews Viewtracker reports to assess whether employees engage with knowledge base articles.
- Compliance Officer uses the logged-in user tracking report to verify if employees have spent enough time on required training materials.
- Data Analyst evaluates trends in content engagement to identify areas for improvement.
Outcome
- Compliance teams gain proof of training engagement, reducing risks.
- Content creators make informed decisions on improving knowledge resources.
- Data analysts uncover engagement patterns to optimize content.
- IT administrators have full control over tracking parameters.
With the official launch of the time spent feature in Viewtracker, you now have powerful new insights at your fingertips. Whether you’re optimizing content, ensuring compliance, or analyzing user behavior, this feature empowers you to make data-driven decisions that improve engagement within Confluence. Ready to get started? Enable the time spent feature today and take your content analytics to the next level.
