3 Simple Steps

If you rely on Confluence for collaboration and workflows, your knowledge base must be regularly optimized to facilitate effective collaboration and productivity. 

One tool improving the Confluence experience is Viewtracker – Analytics for Confluence. Beyond in-depth analytics, Viewtracker offers actionable insights for better teamwork. 

Here are three ways Viewtracker can transform your business collaboration:

1. Optimizing your Confluence Space to Facilitate Team Collaboration

Effective collaboration is fundamental for any high-functioning team. When teams work together well, they achieve more than they could individually regarding innovation, problem-solving, and a shared sense of purpose. 

Confluence Spaces are where your team works and interacts. Especially for remote teams, spaces are as important as a physical office space. Viewtracker’s Space Report is a comprehensive analytics dashboard for Confluence spaces that offers detailed insights into all the metrics mentioned below. 

How to access Space Reports

1. Navigate to the space you want to see the respective report for
2. In the space configuration, click on “Space Report” to access the report

Efficient Space Management Through Data Insights

Viewtracker—Analytics for Confluence gives you a clearer picture of your Confluence spaces. Comprehensive insights into your spaces’ use allow you to transform your raw data into actionable intelligence. 

• You can regularly monitor space activity, such as views, edits, and creations in the Overview section of the Space Report page.
• Click on the ‘Attachments’ section to observe how many people have viewed or interacted with a specific page’s attachment. 
• If things get too messy, you can use the filter options to differentiate between current and archived content to maintain an organized space.

Measuring Content & User Engagement 

Are you curious to know if your content is performing well and engaging with your intended audience? Viewtracker provides real-time data on the exact number of users interacting with your content, allowing you to measure your Confluence content’s reach and impact.

• The Overview section of the Space Reports page provides a graph of the views, edits, and creations in the current space within the last 30 days. 
• From there, you can identify your top-performing content by heading over to the “Top Content” section, which will bring up an overlay of the Content Report of that specific page.
  • Click on any of the Content Report links to get a more detailed look into a specific page’s performance.
• If you are wondering which content type (pages vs. blog posts) is the most popular among your users, simply apply the filters by content type.

Identifying Your Top Contributors

Viewtracker allows you to visualize workload distribution more clearly by identifying key collaborators and those participating in content creation/modification within your spaces.

The Overview section on the Space Report highlights top contributors, showing users who are the most active in creating or modifying content.

• Use the “Top Contributors” section to see the most active content creators and editors in your space.
• To learn more about your top contributors, simply click on their user icons.
• Additionally, you can also access the date range feature to gauge user activity trends, such as changes in user contributions over time. 

2. Close the Communication Gap with Viewtracker’s Global Report 

Think of your Confluence site as a digital hub for your team. When it’s well-organized and easy to navigate, everyone can find what they need, share ideas, and get work done faster. This leads to happier employees, happier customers, and better decisions. 

The Global Report gives you statistics on your entire Confluence site, broken down into several powerful reports (overview with all relevant usage metrics, content & usage, attachment tracking, and search analytics). Check out the essential benefits of this report below.

Centralizing Data Visualization at a Glance

Viewtracker’s intuitive interface allows you to view all tracked data at a glance and simplifies the process of reporting results to stakeholders and upper management. With this comprehensive overview of tracked performance at your fingertips, you can easily assess the effectiveness of your communication strategies when making data-driven decision-making processes.

• As a Confluence administrator, you can access the Global Report to display a high-level summary of key metrics across all your Confluence spaces.
• To get the specific details on your report, you can sort it however you want with multiple filter options that target space, content type, status, user login type, and views by source.
• Once you’ve applied a filter or changed the report’s date range, you can then use the URL parameter feature to copy and share the URL of the sorted page with your co-workers.
  • You can also choose to save the URL as a shortcut for quick access to the customized report.

Content Sharing With an Emphasis on Privacy

Data privacy is a big deal in today’s regulated world. Viewtracker offers high-level control options to ensure that confidential content remains secure while allowing teams to share relevant data without compromising security. This commitment to regulatory compliance also extends to GDPR/DSGVO, nFADP, CCPA, and other data protection regulations.

• It should be noted that access to the Global Report can only be granted by a Confluence administrator.
• Administrators can review and adjust the Access Permissions settings for the Global Report as they see fit.
• As mentioned above, you can generate custom report links for specific viewers using the URL parameter feature.
  • This allows you to share specific content with external users without giving them the ability to access the rest of your space.

3. Measure and Improve your Return On Investment

Can the number of licensed user accounts be optimized? Which spaces are using the most storage? On which days and times is the Confluence instance used the most or least? The Instance Report helps you answer those and other questions.

To measure the effectiveness of your Confluence site, focus on key performance indicators like the number of users, spaces, pages, and attachments. Tracking these metrics will help you understand how your team uses Confluence and identify areas of improvement. 

ROI Reporting for Stakeholders

Presenting performance numbers to stakeholders and upper management can be arduous without proper preparation. Viewtracker offers at-a-glance ROI metrics on your Confluence investments to help you save time processing ROI reports without all the hassle of data collection and analysis. 

• To use the Instance Report for ROI reporting, you should first quantify your total user engagement. Click on the “Active vs. Inactive Users” section to show the percentage of active users.
  • The chart feature will illustrate how this metric changes over time in terms of increased adoption and engagement.
• The “Viewed Spaces”, “Viewed Pages”, and “Viewed Attachments” sections collectively illustrate how much of your content is being actively engaged and viewed.
  • You can then calculate the ROI rate by comparing the percentage of viewed content to the total number of content available.
• Viewtracker’s Instance Report also boasts a heatmap feature that displays views by time of the day.
  • Take note of the data provided to decide when the most optimal time is to publish content or to schedule maintenance work for minimal disruption.
• Finally, in the “Top spaces based on..” option, select the default option of “Storage increase” to identify which areas are rapidly taking up storage space.
  • You can target these areas for content cleanup or archiving should the need arise.

Tip: Regularly review these reports to align your content strategy with your team’s evolving needs.

How else can you optimize your workspace with Viewtracker? Check out these four practical use cases!

Maximizing Viewtracker’s Confluence for Collaboration Features

In addition to the strategies above, we recommend these three essential tips when using Viewtracker to turbocharge your collaboration efforts:

1. Share Filtered Reports: Utilize URL parameters to share specific report views.
2. Track Multi-Source Engagement: Track content updates with a page version tracking feature.
3. Create ROI Dashboards: Set up custom dashboards focusing on key ROI metrics.

The possibilities are endless when tinkering around with Viewtracker’s extensive range of features. Click here for an in-depth look into Viewtracker and its potential for enhancing your tracking capabilities.

Transform Team Collaboration and Productivity with Viewtracker!

Viewtracker—Analytics for Confluence is a powerful catalyst for propelling team collaboration and productivity within Confluence. However, as with any tool, its true power lies in using Confluence effectively by utilizing its insights. To fully appreciate Viewtracker’s utility, teams should regularly review the data, discuss the findings, and present ROI metrics to stakeholders.

However, teams must also be prepared to adapt their content, collaboration strategies, and resource allocation based on their data findings. With Viewtracker’s dynamic analytics capabilities, your team can transform its Confluence experience into a more collaborative, productive, and data-driven one.